I have logged in to my Citrix account. It shows the apps available to me to open. When I click on any of them, it prompts to Open or Save the .ica file. When I hit either Open or Save, nothing happens. Cursor shows as loading (spinning) for a few seconds then back to the normal arrow cursor. I have already checked - the default program for .ica is Citrix Receiver. I have a Windows 10 machine. I used my work machine (Windows 7) and it did work there. I have tried IE and Chrome - nothing works. Help!
Applicable Products
- Citrix Workspace App
- Citrix Receiver
- TIP: Many StreetSmart Edge® menu items are available by right-clicking in the software. To right-click using a single-button Mac mouse, press and hold the CTRL button when you click.There may be additional methods found in the preferences of the device you use (Trackpad, Mighty Mouse, laptop touch pad, etc.).
- This will add Safari 12 and later to the list of browsers that Citrix Receiver Launcher will be used. CLIENT SIDE CHANGES On a Mac Station running Safari 12 perform the following actions: Launch Safari 12 Browser and select Safari from the Menu on top go to Preferences and select it.
Symptoms or Error
Citrix Workspace App and Citrix Receiver cannot launch applications automatically with Safari version 12.
Citrix Workspace app is built on Citrix Receiver technology, and is fully backward compatible with all Citrix solutions. For the documentation of Citrix Workspace app, see Citrix Workspace app. For more information, visit the Workspace app FAQ page. Citrix Receiver for Mac provides users with self-service access to resources published on XenApp. Fixed issues in Citrix Receiver for Mac 12.2 Compared to: Citrix Receiver for Mac 12.1.100 Citrix Receiver for Mac 12.2 contains all fixes that were included in Versions 12, 12.1, and 12.1.100, plus the following, new fixes: Resolved an issue where Receiver for Mac would launch a session in full screen mode if the ScreenPercent parameter was. By default, the OS (Windows, Mac, Linux) should automatically set how to open '.ica' files when trying to launch any resource via Citrix Workspace or Citrix Storefront via the Web Store if the Citrix Workspace App is installed properly. Confirm Citrix Workspace App is installed or use Citrix Workspace App for HTML5 ('Web Browser' option) instead.
Solution
SERVER SIDE CHANGES
For StoreFront deployments, modify web.config under the Receiver for Web (RfWeb) site (typically C:inetpubwwwrootCitrixStoreWeb) to activate the Citrix Receiver Launcher / Citrix Workspace App Launcher for Safari 12 and later.
1. Open web.config using your preferred text editor and locate the line : <protocolHandler enabled='true' platforms='(Macintosh Windows NT).*((Firefox/((5[2-9] [6789][0-9]) ddd)) (Chrome/((4[2-9] [56789][0-9]) ddd)))' skipDoubleHopCheckWhenDisabled='false' />
2. The value of the platforms attribute is a regular expression specifying the browsers that Citrix Receiver Launcher is used for client detection and HDX launches. Change the regular expression to:
'(Macintosh Windows NT).*((Firefox/((5[2-9] [6789][0-9]) ddd)) (Chrome/((4[2-9] [56789][0-9]) ddd))) Macintosh.*Version/(1[2-9] [2-9][0-9]).*Safari/'
3. This will add Safari 12 and later to the list of browsers that Citrix Receiver Launcher will be used.
CLIENT SIDE CHANGES
On a Mac Station running Safari 12 perform the following actions:
- Launch Safari 12 Browser and select Safari from the Menu on top > go to Preferences and select it
- In preferences > Select Advanced tab > check Checkbox 'Show Develop Menu in Menu Bar' (Located at the very bottom). This option will enable the Develop tab in Safari top menu
- Close the preferences window by selecting the red circle on the top left corner
- Go back to Safari Menu and select > Clear History
- Then go to Safari Menu and select the Develop Tab > Empty Caches
How To Open Ica File Citrix
- Close All safari windows after this. Make sure no Safari Windows are left open.
- Test using Safari 12 and browse to Storefront’s receiver for website URL.
CLIENT DETECTION BEHAVIOR ON SAFARI 12
- Go to https://StorefrontURL/Citrix/StoreNameWeb
- The first thing a user should see when testing going internally to Storefront’s Website is to detect Receiver/Workspace App. Please select “Detect Receiver/Workspace App”. Image below shows test using receiver.
- The following window prompt will appear “Do you want to allow this page to open Citrix Receiver Launcher?' please select “Allow”
Citrix Ica File Download
- Once “Allow” is selected, no Manual interaction will be required by user. Site will automatically load to go to either “Logon Page when using explicit authentication” or it would “take you to your Apps enumeration” if SSO (Single Sign On) is enabled.
- Once user is logged in, when trying to launch an application or desktop the following prompt will show for user to select 'Allow'
ADDITIONAL CONSIDERATIONS
- When users are connecting internally and Storefront server is using an Internal SSL cert. Mac stations must have the CA Root and or Intermediate Certificate added to their Keychain Store in the Mac. Additionally, SSL certIFICATE must be set to Always trust / Allow. See example below:
Note: You should clear browser cache and history before the changes mentioned in this article can take effect.
Problem Cause
Additional Resources
You can now use the Application probing feature to proactively monitor the health of applications enabling you to fix issues before the user actually experiences them. Player unknown battlegrounds download free mac. For more information refer to Citrix Documentation - Application probing.
Citrix Blogs - NPAPI support is being removed from Safari 12